Delete your Y2 account

You can request deletion from Y2 on the web or in the mobile app. Deletion is permanent and affects the same account across your devices. Uninstalling an app does not delete your account or cancel billing.

Request deletion

1. Sign in to the Y2 account you want to delete.
2. On the web, open Account settings. In the mobile app, open the user menu, then Settings.
3. Select Delete account, enter “delete my account”, and confirm.

If you own a workspace with other members, transfer ownership or delete that workspace first. The deletion flow also asks you to delete your Projects, Automations, and private knowledge before continuing. Y2 displays any remaining blocker before starting deletion.

What happens next

After the request is accepted, Y2 signs you out and starts billing cancellation and account cleanup. Associated account records, conversations, personal profiles, subscriptions, delivery records, and stored files are deleted or anonymized as the cleanup completes. This runs asynchronously; signing out does not mean every system has finished processing the request.

Some information may remain in protected backups, provider systems, security records, or records retained for legal, tax, accounting, or dispute obligations. Deletion does not remove information held by original public sources or third-party recipients. See the Privacy Policy for retention and privacy details.

If you cannot sign in

Email [email protected] from your account email and request account deletion. We may need to verify your identity and authority before processing the request. Never send a password, authentication code, or API key.