CVE-2026-124025
Faveo Helpdesk through 2.0.3 Cross-Department Ticket Disclosure via /ticket/print
Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability in TicketController::ticket_print and the pdfThread endpoint that fails to verify ticket department or assignment. Authenticated agents can request arbitrary ticket ids via GET /ticket/print/{id} to render PDFs of other departments' tickets, including full conversation threads.
Fixes and workarounds
Fix
The reporting source identifies this reference as a patch. Check the advisory for affected versions and supported release branches.
Source: CNA: VulnCheckAffected products and versions
| Product | Versions | Authority |
|---|---|---|
| faveo-helpdesk faveosuite faveosuite/faveo-helpdesk
github |
≥ 0; ≤ 2.0.3 (affected, custom)
Other versions: unaffected |
CNA: VulnCheck |
Version ranges are source assertions. Check the vendor advisory and your installed configuration before determining exposure.
CVSS assessments
| Version / score | Vector | Authority |
|---|---|---|
| 4.0 / 5.3 medium |
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N | CNA: VulnCheck |
| 3.1 / 4.3 medium |
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N | CNA: VulnCheck |
| 4.0 / 5.3 medium |
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X | NVD: [email protected] |
| 3.1 / 4.3 medium |
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N | NVD: [email protected] |
Exploit evidence
No exploit evidence in collected sources. This is not proof of no exploitation.
References
- https://github.com/faveosuite/faveo-helpdesk/issues/8369CNA: VulnCheck · issue-tracking
- https://github.com/faveosuite/faveo-helpdeskCNA: VulnCheck · product
- https://github.com/faveosuite/faveo-helpdesk/commit/408076c7fa921133920decceec306b194affdceeCNA: VulnCheck · patch
- https://github.com/faveosuite/faveo-helpdesk/releases/tag/v2.0.4.RC.1CNA: VulnCheck · release-notes
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L490CNA: VulnCheck · technical-description
- https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-cross-department-ticket-disclosure-via-ticket-printCNA: VulnCheck · third-party-advisory
- https://github.com/faveosuite/faveo-helpdesk[email protected]
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L490[email protected]
- https://github.com/faveosuite/faveo-helpdesk/commit/408076c7fa921133920decceec306b194affdcee[email protected]
- https://github.com/faveosuite/faveo-helpdesk/issues/8369[email protected]
- https://github.com/faveosuite/faveo-helpdesk/releases/tag/v2.0.4.RC.1[email protected]
- https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-cross-department-ticket-disclosure-via-ticket-print[email protected]
For agents and automation
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Endpoints and access details
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A workspace owner or admin can create a Pro or Elite API key. Send Authorization: Bearer <Y2_API_KEY> from your trusted agent runtime.
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