# CVE-2026-125387: Faveo Helpdesk through 2.0.3 Cross-Department Ticket Tampering via TicketController

Status: published. Published: 2026-11-09. Updated: 2026-11-09.

Faveo Helpdesk through 2.0.3 contains an authorization bypass vulnerability in TicketController that allows authenticated agents to modify tickets outside their department by referencing raw ticket IDs. Attackers can call merge-tickets, change-owner, ticket/assign and ticket/surrender endpoints to close, merge or reassign other departments' tickets and enumerate customers' ticket subjects.

## Remediation

- fix: The reporting source identifies this reference as a patch. Check the advisory for affected versions and supported release branches. (source: CNA: VulnCheck) — https://github.com/faveosuite/faveo-helpdesk/commit/487a2c33912d701fc04bdb857775fea122ce20d1
- fix: The reporting source identifies this reference as a patch. Check the advisory for affected versions and supported release branches. (source: CNA: VulnCheck) — https://github.com/faveosuite/faveo-helpdesk/commit/70faee621b5c3c88a34e79ad2eb1f0be17e63078

## Affected products and versions

- faveosuite / faveo-helpdesk: ≥ 0; ≤ 2.0.3 (affected, custom). Source: CNA: VulnCheck

## Severity and prioritization

- CVSS 4.0: 5.3 (medium); CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N; source: CNA: VulnCheck

- CVSS 3.1: 5.4 (medium); CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N; source: CNA: VulnCheck

- CISA KEV: No listing in collected sources

- EPSS: Not available

- SSVC: Not available

- Weaknesses: CWE-639

## Exploit evidence

No exploit evidence in collected sources. This is not proof of no exploitation.

## References

- https://github.com/faveosuite/faveo-helpdesk/issues/8368 (CNA: VulnCheck; issue-tracking)

- https://github.com/faveosuite/faveo-helpdesk (CNA: VulnCheck; product)

- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2230-L2300 (CNA: VulnCheck; technical-description)

- https://github.com/faveosuite/faveo-helpdesk/commit/487a2c33912d701fc04bdb857775fea122ce20d1 (CNA: VulnCheck; patch)

- https://github.com/faveosuite/faveo-helpdesk/commit/70faee621b5c3c88a34e79ad2eb1f0be17e63078 (CNA: VulnCheck; patch)

- https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-cross-department-ticket-tampering-via-ticketcontroller (CNA: VulnCheck; third-party-advisory)

## Provenance

- CNA: VulnCheck: https://www.cve.org/CVERecord?id=CVE-2026-125387; retrieved 2026-11-10; source updated 2026-11-09

Revision: 936f70913e6f62aa9bce7a59f72a5d451850b9d0898f8f443cfc3b47f8617d8c

Canonical: https://y2.dev/cve/CVE-2026-125387

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- Cyber API: https://api.y2.dev/api/v2/cyber/cves and https://api.y2.dev/api/v2/cyber/cves/{cveId}.

- Y2 Pro or Elite: create a workspace API key with the intel:cyber scope and send Authorization: Bearer <Y2_API_KEY>. Setup: https://y2.dev/docs/api/create-key.

- x402: Pay per request without an account or API key. Omit Authorization, read the HTTP 402 PAYMENT-REQUIRED challenge, validate its current requirements, and retry with PAYMENT-SIGNATURE through an authorized payment client. These browser tools never make payments. Guide: https://y2.dev/docs/api/x402.

- OpenAPI: https://y2.dev/api/openapi.yaml. Agent access metadata: https://y2.dev/cve/agent.json.

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